Shipping Policy
Shipping Policy
Last updated: November 6, 2024
At Sockiis™, we’re committed to processing your order quickly and delivering it safely — no matter where you are.
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PROCESSING & DISPATCH TIMES
Our fulfillment team processes orders Monday through Friday.
• Orders placed before **12:00 PM (noon)** are prioritized for same-day processing.
• Orders placed after this time, on weekends, or on holidays will be processed on the next business day.
Please allow **1–2 business days** for order processing before your package is shipped.
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DELIVERY TIMES
We currently ship within the **United States**, **Canada**, **Australia**, and most **European countries**.
(If your region is unavailable at checkout, we are working on expanding.)
Typical delivery windows:
• **United States:** 8–12 business days
• **Canada:** 8–15 business days
• **Europe:** 6–12 business days
• **Australia:** 8–15 business days
Delivery times may vary depending on your location, carrier transit times, and seasonal volume.
All orders include **full tracking** via trusted carriers such as **USPS, UPS, FedEx**, DHL, or local postal partners.
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SHIPMENT CONFIRMATION & TRACKING
Once your order is dispatched, you will receive a confirmation email with your **tracking number**.
Please allow up to **48 business hours** for tracking updates to appear in the carrier's system.
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DELIVERY NOTES & EXCEPTIONS
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
• Weekends or public holidays
• Extreme weather conditions
• Carrier delays or strikes
• High seasonal demand
• Customs processing (outside the U.S.)
We appreciate your patience in these situations.
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HIGH VOLUME PERIODS
During peak times — holidays, promotions, or sales — processing may take slightly longer.
If your order experiences a significant delay, our support team will notify you by email.
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RETURNS OF USED OR OPENED ITEMS
For hygiene and safety reasons, we cannot accept returns of **used**, **worn**, or **opened** items.
Sale items are non-refundable.
All returns must include your **order number and full name** inside the package.
If your tracking shows a *failed delivery* or *lost package*, we will gladly arrange a replacement.
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CUSTOMS & IMPORT DUTIES
For orders outside the United States:
Customs inspections or import duties may apply depending on your country’s regulations.
These fees, if applicable, are the responsibility of the customer.
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CONTACT
If you have questions about your order or shipping, we're here to help:
**Sockiis™ Customer Support**
Email: support@sockiis.com
Website: www.sockiis.com
