Return & Refund Policy
Last updated: November 6, 2024
At Sockiis™, we want you to love your cozy experience with our products. If something isn’t right, we’re here to make it right — quickly, fairly, and with zero stress.
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OUR PROMISE
We stand behind the comfort, quality, and durability of every Sockiis™ product.
If you’re not fully satisfied, we’ll help with a replacement or a refund — no unnecessary steps.
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RETURNS ELIGIBILITY
• You have **90 days** from the delivery date to request a return.
• Items must be **unused, undamaged, and in their original packaging**.
• For hygiene and safety reasons, we cannot accept returns on used items.
• Please include your **order number and full name** in the package for fast processing.
We reserve the right to decline returns if items show signs of use, damage, or are returned outside the 90-day window.
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HOW TO START A RETURN
1. **Contact Us**
Email our support team at **support@sockiis.com** with your order number and reason for return.
2. **Ship the Item Back**
Once approved, you’ll receive the return address and instructions.
3. **Receive Your Refund**
After inspection, your refund will be issued to your original payment method.
Refunds typically take **5–7 business days** to appear, depending on your bank or payment provider.
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RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.
For returns over €40, we recommend using a **trackable shipping service**.
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DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within **7 days** of delivery.
We will send a replacement or issue a full refund — and you will **not** be required to return the product.
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REFUND EXCEPTIONS
The following items are **not eligible** for returns or refunds:
• Used or damaged items
• Sale or promotional items
• Gift cards or digital products
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EXCHANGES
We replace items only if they arrive defective or damaged.
To request an exchange, email **support@sockiis.com** with your order details and a photo of the issue.
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CANCELLATIONS
Orders can be canceled only if they have **not yet been processed or shipped**.
Once shipped, the order cannot be canceled — but you may still return it under this policy.
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OUR 100% SATISFACTION GUARANTEE
Your comfort matters to us.
If you’re unhappy for any reason — even after 30 days — contact us.
We’ll do our best to make it right, whether through a partial refund, store credit, or replacement.
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CONTACT US
If you have any questions or need help with your order, reach out anytime:
**Sockiis™ Customer Service**
Email: support@sockiis.com
Website: www.sockiis.com
